Our Shipping/Return Policy
Our Shipping Policy:
Shipping charges are $6.85 flat rate (FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $50+) for all destinations within the United States. Each piece from our collection is handcrafted to order specially for you. Please allow up to 14-21 business days for your custom order to ship from our design studio in Manitou Springs, Colorado. Once shipped, US Domestic orders typically arrive within 2-3 business days via USPS Priority Mail. Transit times are in addition to production time.
Please ensure all shipping information is up-to-date and entered correctly at time of purchase as each shipping label is generated to your exact shipping details at time of order.
We work very hard to make each custom order & do everything we can to ensure its proper arrival to its final destination. USPS Priority Mail is tracked & insured.
However, please know that packages properly labeled & mailed to your provided address by us and marked as "delivered" by the US post office are not eligible for lost/undelivered claims & are out of our control. Please contact your local post office if you feel that your package was mis-delivered in their error.
International Orders: We charge a flat fee rate shipping of $30 (FREE SHIPPING ON ALL INTERNATIONAL ORDERS $100+) for international orders. International orders are shipped via USPS Priority International mail, with tracking. *Please note that purchaser is responsible for additional taxes, duties or fees that may be charged by your local government associated with your order. These fees vary by country, are not charged by Veronica Willingham Jewelry™, and are in addition to the flat rate shipping fee.
Please contact your local post office to get a better idea of what your customs duties and/or taxes may be before ordering if you are unsure. Please allow additional transit times to all international destinations.
Please note that delays may sometimes occur in transit due to weather, customs, etc. that are out of our control.
Our Return/Exchange Policy:
Each custom Veronica Willingham Jewelry™ custom designed piece is made to order just for you. All sales on these custom pieces are Final Sale. However, please know that your satisfaction with our collection is our highest priority. If you are unsatisfied with your memory piece for any reason, please contact us by clicking here so that we may assist you.
If your piece was not a custom piece you may return/exchange it for 14 days from the date of purchase for either a full refund (not including shipping) or exchange it for a piece of your choice. All returned/exchanged items must be returned in its original packaging and condition. Veronica Willingham Jewelry™ reserves the right to charge a 20% restocking fee on all regularly priced items. NO RETURNS/EXCHANGES ON CLEARANCE/SALE/CUSTOM ITEMS). If you are unsatisfied with your purchase for any reason, please contact us by clicking here so that we may assist you.
Sterling Silver Care: Please know that we cannot accept returns or exchanges due to natural tarnish occurrence on sterling silver jewelry after wear. All sterling silver, no matter the source, will naturally oxidize over time. As with any jeweler, we cannot control this natural occurrence as many factors can contribute to the oxidation of sterling silver. However, unlike electroplated metals, .925 Sterling Silver pieces can always be easily returned right back to their original luster with appropriate polish/sterling cleaner. With proper care & cleaning, your sterling silver will last for years to come.
Please follow the care instructions on the back of your Veronica Willingham Jewelry™ insert card to ensure your Veronica Willingham Jewelry™ stays looking its absolute best.
Veronica Willingham Jewelry™ reserves the right to charge a 20% restocking fee when applicable.